VivaSpin Terms and Conditions

Welcome to VivaSpin Casino. These Terms and Conditions govern your use of our website, https://www.vivaspin.com/, and all services we provide, including our games, promotions, and payment systems. By creating an account or using our platform, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Our Licensing and Corporate Information

VivaSpin is owned and operated by Igloo Ventures SRL. We hold a license issued by Anjouan under registration ALSI-142311005-FI2, and we are also authorised by the Curaçao Gaming Board under license number OGL/2024/1788/1030. We operate in accordance with the regulatory frameworks of these licensing bodies, and we are committed to offering fair, transparent, and secure gaming services to our international player base.

Eligibility and Account Registration

To use our services, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. When you complete your Viva Spin login registration, we require accurate personal information, including your full name, date of birth, email address, and residential address. We may ask for identity verification documents at any stage to comply with our anti-money laundering obligations.

• You may hold only one account with us across our VivaSpin Casino platform
• You must keep your VivaSpin login credentials confidential and secure
• We reserve the right to suspend accounts where duplicate registrations are detected
• Politically exposed persons, heads of international organisations, and their close associates or family members may not hold an account with us

Restricted Territories

Our services are not available to residents of certain countries, including but not limited to North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Côte d'Ivoire, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, the United States and its overseas territories, Aruba, Curaçao, Sint Maarten, French Polynesia, New Caledonia, Lithuania, the United Kingdom, and other listed jurisdictions. If we discover that funds have been deposited from a restricted territory, those funds will be forfeited outright and will not be returned under any circumstances.

Deposits and Withdrawals

We accept deposits in EUR as well as several cryptocurrencies, including BTC, BCH, USDT, ADA, TON, and AVAX. Our minimum deposit is €20, and our minimum withdrawal amount is €25. We support numerous payment methods, such as Visa, Mastercard, Instant Banking, SOFORT, PayPal, Skrill, Neteller, ecoPayz, MiFinity, AstroPay, InstaDebit, MuchBetter, Interac, and Revolut.

Withdrawal requests are processed on a first-in, first-out basis, and payouts default to the same method used for your deposit. Our withdrawal limits are set at €4,000 per day, €10,000 per week, and €20,000 per month, or the currency equivalent. Where a manual verification check is required, processing may take up to 24 hours; automated checks are typically completed within minutes. We require that deposited funds be wagered at least once before withdrawal, or a processing charge will apply. Please note that using a withdrawal method different from your deposit method may trigger additional document requests from our compliance team.

Games and Software Providers

Our VivaSpin online casino offers more than 5,000 games sourced from over 75 studios, including Pragmatic Play, Hacksaw Gaming, Thunderkick, Evoplay, Endorphina, Novomatic, Yggdrasil, Betsoft, Habanero, and many others. Our live casino section, powered by providers such as Vivo Gaming, Betgames, Winfinity, and Skywind Group, features live blackjack, roulette, baccarat, poker, dice, Dragon Tiger, and game shows. We do not offer sportsbook betting on our platform. All games available through our VivaSpin casino app or desktop site use certified random number generators, and outcomes are determined independently of our involvement.

Bonuses and Promotions

Our VivaSpin bonus program includes a welcome package worth up to €5,000 plus 1,000 free spins, spread across your first four deposits, available to accounts registered on or after 25 November 2025. All four deposits must be completed within 7 days of registration, with a minimum deposit of €20 required. Wagering requirements are set at 40x, applicable only to slot games, with a maximum bet of €5 per spin. Bonus funds and free spins expire 3 days after crediting, and the maximum conversion to withdrawable cash is capped at 3x the bonus amount. We allow only one welcome bonus claim per player, household, IP address, device, or payment method.

We also run ongoing promotions, including our €2,000 Daily Cashback, Boost Your Sunday deposit bonus, Happy Hours Double Chance free spins, and our €50,000 Weekly Raffle. Standard promotional rules require 40x wagering, a maximum bet of €5 per round, and exclude feature buys when using bonus funds. Bonuses are automatically forfeited once the balance falls below €0.10, and unused bonuses expire within 7 days unless stated otherwise.

Responsible Gaming

We are committed to promoting responsible gambling across our VivaSpin casino online platform. We provide self-exclusion tools, deposit limits, and session reminders to help you manage your play. If you feel your gambling habits are becoming problematic, we encourage you to contact our support team, and we will assist you in setting appropriate restrictions on your account.

Intellectual Property

All content on our website, including our logo, graphics, game titles, and software, is owned by us or licensed to us by our partners. You may not copy, reproduce, or distribute any part of our platform without our prior written consent.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, breach of these terms, or any attempt to exploit our bonus system. We may also close accounts registered from restricted territories, and any associated funds will be forfeited in accordance with our policy.

Limitation of Liability

We do not guarantee uninterrupted access to our services and are not liable for losses arising from technical failures, internet connectivity issues, or third-party payment processing delays. Our liability is limited to the maximum extent permitted under applicable law.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. We recommend checking this page regularly, as continued use of our platform after changes constitutes your acceptance of the revised terms.

Governing Law and Contact

These terms are governed by the laws applicable to our licensing jurisdictions. For any questions regarding these terms, your account, or our VivaSpin casino app, please contact our support team at support@vivaspin.com. Our live chat is available 24/7 to assist you with any queries related to your Viva Spin casino online experience.