VivaSpin Privacy Policy

Welcome to VivaSpin. We respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or otherwise interact with our platform. This privacy policy explains what information we collect, how we use it, and the choices available to you when you play at Viva Spin Casino. By creating an account or using any part of our website, you agree to the practices described below.

Information We Collect

When you sign up for VivaSpin or use our services, we collect several categories of information necessary to operate our casino, verify your identity, and comply with our licensing obligations under Anjouan and Curaçao regulations.

Account and Verification Data

• We collect your full name, date of birth, email address, and residential address during registration.
• We request identity documents, proof of address, and payment verification to comply with anti-money laundering and know-your-customer requirements.
• We store your Viva Spin login credentials securely, including your username and encrypted password.

Financial and Transaction Data

• We record deposit and withdrawal details, including payment method, transaction amounts, and currency, whether you use Visa, Mastercard, e-wallets, or cryptocurrencies such as BTC, USDT, or ADA.
• We retain wagering history connected to bonus terms, including cashback claims and free spin activity.

Technical and Usage Data

• We automatically collect your IP address, device type, browser information, and geolocation data to prevent fraud and enforce our restricted-country policy.
• Our VivaSpin platform logs your gameplay activity, session duration, and interactions with promotions to improve our services.

How We Use Your Information

We use the data we collect for legitimate business purposes connected to operating VivaSpin as a licensed online casino. Our purposes include:

• We verify your identity and age before allowing you to deposit or withdraw funds.
• We process transactions and apply withdrawal limits, including our daily, weekly, and monthly caps.
• We personalize your experience at Viva Spin, including tailored bonus offers such as our welcome package and daily cashback.
• We detect and prevent fraud, money laundering, and abuse of our bonus terms, including duplicate-account claims.
• We communicate with you regarding promotions, account updates, and support requests through email or live chat.
• We comply with our regulatory obligations under our Anjouan and Curaçao Gaming Board licenses.

Cookies and Tracking Technologies

Our VivaSpin website uses cookies and similar technologies to remember your preferences, keep you logged in, and analyze how you navigate our casino. Cookies allow us to recognize returning players, streamline the VivaSpin login process, and measure the effectiveness of our promotions. You may adjust your browser settings to limit cookies, although doing so may affect certain features of our website or our VivaSpin casino app.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties in the following circumstances:

• We share data with payment providers, including Skrill, Neteller, ecoPayz, and cryptocurrency processors, to complete your deposits and withdrawals.
• We disclose information to identity verification and fraud-prevention partners to confirm your eligibility to play at Viva Spin Casino Online.
• We provide data to regulatory authorities, law enforcement, or courts when legally required.
• We may share limited data with marketing partners or affiliates, though affiliate inquiries are handled separately through affiliates@vivaspin.com.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. Our servers use encryption protocols, and access to sensitive data is restricted to authorized personnel only. While we work hard to safeguard your details across every VivaSpin online casino session, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

Data Retention

We retain your personal and financial data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, tax, and regulatory obligations. If you close your account with casino VivaSpin, we may still retain certain records related to transactions, verification, and responsible gaming for the periods required by applicable law.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These rights may include the ability to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request deletion of your data, subject to our legal retention obligations.
• Object to certain processing activities, including marketing communications.
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, you can contact our support team at support@vivaspin.com, and we will respond within a reasonable timeframe.

Restricted Territories and Eligibility

We do not knowingly collect data from residents of restricted countries listed in our terms and conditions. If we determine that an account has been opened from a prohibited territory, we reserve the right to close the account, and any deposited funds are forfeited. Politically exposed persons, senior officials of international organizations, and their close associates are not permitted to hold an account with us.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect information from minors. If we discover that an underage individual has registered an account, we will immediately close it and remove any associated data.

International Data Transfers

Because we operate internationally, your information may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we take steps to ensure appropriate safeguards are applied consistent with our privacy obligations.

Marketing Communications

We may send you emails regarding new promotions, our VivaSpin bonus offers, or upcoming tournaments if you have opted in to receive them. You can unsubscribe at any time using the link provided in our emails or by contacting our support team directly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and continued use of VivaSpin after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about how we handle your personal data, please reach out to our support team via live chat, available 24/7, or by email at support@vivaspin.com. We are here to help ensure your experience with us remains safe, transparent, and secure.